Welcome to ARTEM ! Your satisfaction means a great deal to us. If your order arrives damaged or defective, you may request a return and refund in accordance with the conditions outlined below.
1. Eligibility for Returns
Customers may request a return only for items that arrive damaged or defective.
Please note that gift cards are also non-refundable items.
To be eligible for a return:
- The request must be made within 14 days of receiving the item.
- The item must be unused and returned in its original packaging whenever possible.
- Proof of damage must be provided, including clear photos of :
1. The item
2. The packaging
3. The shipping label, if applicable
2. Non-Returnable Items
We do not accept returns for :
- Normal wear and tear
- Damage caused after delivery
- Misuse or improper handling
- Customized or personalized products unless they arrived damaged
3. How to request a return
To start a return request, contact ARTEM support with :
- Your order number
- A description of the issue
- Photos of the damaged item
Return requests can be sent to : info@artemstudio.art
4. Return Approval
Once your request is reviewed and approved :
- We will provide return instructions and, if applicable, a return shipping address
- Items sent back without prior approval may not be accepted.
5. Refunds
After the returned item is received and inspected :
- Approved refunds will be issued to the original payment method
- Refunds may take several business days to appear depending on your payment provider or bank
6. Exchanges
If available, ARTEM may offer a replacement item instead of a refund.
7. Shipping Costs
If the item arrived damaged or defective : ARTEM will cover reasonable return shipping costs when approved in advance.
8. Contact
For any questions regarding refunds or returns, please feel free to contact us at info@artemstudio.art : our team will be more than happy to assist you and ensure you have the best possible experience with ARTEM.